Shipping & Returns
This document outlines the shipping and returns policies for products purchased from boardshoesigr.com. The policies apply to all orders placed through Wing Shan Limited. By placing an order, the buyer agrees to these policies. The company ships women's shoes to addresses within the regions served by boardshoesigr.com. The company does not ship to international addresses outside these regions unless expressly stated at checkout.
Shipping Policy
Wing Shan Limited processes orders in the order they are received. Processing times are standard and depend on order volume. The company does not guarantee specific processing durations. Once an order is dispatched, the buyer receives a tracking number via email. Shipping times are standard and vary based on the destination. The company does not guarantee specific delivery dates. The buyer is responsible for providing a correct and complete shipping address. The company is not liable for delays caused by carriers, customs, or events beyond its control. Shipping costs are calculated at checkout and are non-refundable. Any customs duties, taxes, or import fees are the responsibility of the buyer. The company is not responsible for packages that are lost or stolen after the carrier confirms delivery. The buyer must contact the carrier directly for any delivery disputes.
Return Policy
The company offers a strict 14-day no-reason refund policy. The buyer must request a return within 14 days of receiving the order. The return window begins on the date of delivery. The 14-day period is absolute and cannot be extended. The buyer completely bears all return shipping costs. The company does not provide prepaid return labels. The buyer must obtain a Return Authorization from the company before shipping any item. Items must be unused, in original packaging, with all original tags attached, and free from any signs of wear, damage, or alteration. Items that do not meet these conditions are non-returnable. The company does not accept returns for items that are not in original condition. The company reserves the right to reject any return that does not comply with these requirements. The buyer must return all original parts, accessories, and documentation that came with the item.
Refund Policy
After the company receives and inspects the returned item, a refund is initiated. The refund arrival time is at least 14 days from the date the company receives the return. This period is required for inspection and processing. The company does not issue refunds for shipping costs. The refund is issued to the original payment method. For refunds issued via PayPal, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. The buyer must allow this extended period where applicable. The company is not responsible for any delays caused by the payment processor or financial institution. Refunds are processed in the same currency as the original payment. The company does not offer refunds to alternative payment methods.
Damaged Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact the company within this 7-day period. Claims submitted after 7 days from receipt are not accepted. This 7-day claim period perfectly matches the Terms of Service. The buyer must provide photographic evidence of the damage or defect. The company will review the claim and determine the appropriate resolution. The company may require the return of the damaged item. The buyer must follow the standard return process for damaged goods. All damaged goods claims are subject to the same return shipping cost responsibility of the buyer. The company may offer a replacement item instead of a refund at its sole discretion.
Step-by-Step Return Process
To return an item, the buyer must follow these steps:
1. Contact the company at [email protected] within 14 days of receipt. Provide the order number and the reason for return. For damaged or defective items, submit the claim within exactly 7 days of receipt and include photographs.
2. The company provides a Return Authorization and the return address. The recipient must be Wing Shan Limited, the contact phone is +852 6455 5509, and the specific return address is 15/F, One Grand Tower Phase 2, 625 Nathan Road, Mong Kok.
3. Pack the item securely in its original packaging with all tags attached. The buyer must include the Return Authorization number inside the package. The buyer must not affix any shipping labels directly to the shoe box.
4. Ship the package to the provided return address. The buyer pays all return shipping costs. The buyer must use a trackable shipping method and retain the tracking number. The company is not responsible for returns lost in transit.
5. Send the tracking number to the company at [email protected].
6. After the company receives and inspects the item, the refund is processed. The refund takes at least 14 days to arrive. For PayPal, allow up to 30 days in regions where local laws require it.
Non-Returnable Items
Items must be unused and in original packaging. Items with missing tags, signs of wear, damage caused by the buyer, odors, pet hair, or alterations are non-returnable. The company does not accept returns for items that are not in resalable condition. No specific product categories are excluded beyond these conditions. The company does not accept returns for any item that has been worn, washed, or modified. The company does not accept returns for items that are returned without a Return Authorization.
Contact Information
For questions about shipping or returns, contact the company at [email protected]. The company phone number is +852 6455 5509. The company address is 15/F, One Grand Tower Phase 2, 625 Nathan Road, Mong Kok. The website is boardshoesigr.com.