Shipping Policy
Red fir (HK) Limited ships shoes to destinations worldwide. Orders are processed on business days. Processing time begins when the order is placed and payment is confirmed. Shipping duration depends on the destination and the selected shipping method at checkout. Red fir (HK) Limited provides tracking information once the shipment leaves the warehouse. Delivery times are determined by the carrier and the destination. Red fir (HK) Limited does not offer expedited delivery guarantees. Shipping costs are calculated at checkout and are non-refundable. Red fir (HK) Limited is not responsible for delays caused by customs, postal strikes, or weather conditions. The customer is responsible for any customs duties or import taxes imposed by the destination country. The customer must provide a complete and accurate shipping address. Red fir (HK) Limited is not responsible for orders shipped to incorrect addresses. If an order is returned to Red fir (HK) Limited due to an incorrect address, the customer is responsible for reshipping costs.
Return Policy
Red fir (HK) Limited accepts returns for refund within 14 days of delivery. This is a no-reason return policy. To be eligible, items must be unused and in original packaging. The buyer bears all return shipping costs. Red fir (HK) Limited does not provide prepaid return labels. Refunds are issued to the original payment method. Returns must include all original accessories and tags. The customer must initiate the return by contacting Red fir (HK) Limited within the 14-day period. Returns sent without prior authorization are not accepted. Red fir (HK) Limited recommends using a trackable shipping service for returns. Red fir (HK) Limited is not responsible for returns lost or damaged during transit. The 14-day return period begins on the delivery date. The customer must ensure the return is postmarked within the 14-day period. Red fir (HK) Limited does not accept returns after the 14-day period. The customer must provide proof of return shipment if requested.
Return Process
Step 1: Contact Red fir (HK) Limited at [email protected] within 14 days of delivery to request a return authorization. Provide your order number, the item name, and the reason for return. Red fir (HK) Limited will respond with a return authorization number.
Step 2: Pack the shoes in their original packaging. Include all accessories and tags. The buyer is responsible for return shipping costs. The buyer must ship the return using a trackable shipping method.
Step 3: Ship the package to the following address: The recipient must be Red fir (HK) Limited, the contact phone is +852 4637 6484, and the specific return address is UNIT C, 9/F WINNING HOUSE, NO.72-76 WING LOK STREET, SHEUNG WAN, HONG KONG.
Step 4: Red fir (HK) Limited inspects the returned item upon receipt. If the item meets the return conditions, a refund is initiated. If the item does not meet the return conditions, Red fir (HK) Limited will notify the customer and return the item at the customer's expense.
Step 5: The refund is processed to the original payment method. The customer receives a confirmation email once the refund is issued. The customer is responsible for monitoring their payment account for the refund.
Refund Timing
Refunds are processed within 14 days after Red fir (HK) Limited receives and inspects the returned item. The refund arrival time is at least 14 days from the date the return is approved. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Red fir (HK) Limited complies with all applicable local laws. The refund may take additional time to appear on the customer's statement depending on the payment provider. The customer must contact their payment provider for any delays beyond 14 days. Red fir (HK) Limited does not issue refunds in cash or by check.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. To submit a claim, contact Red fir (HK) Limited at [email protected] with photos of the damage or defect. Red fir (HK) Limited will provide instructions for return or replacement. Claims submitted after 7 days of receipt are not accepted. Red fir (HK) Limited does not accept claims for damage that occurs after delivery. The customer must retain all original packaging and materials for inspection. Red fir (HK) Limited reserves the right to request additional evidence of damage or defect.
Non-Returnable Items
Items that are used, worn, altered, or damaged by the customer are not returnable. Items not in original packaging are not returnable. Red fir (HK) Limited does not accept returns for items that have been washed, soiled, or exposed to odors. Any item returned without a return authorization is not accepted. Red fir (HK) Limited reserves the right to reject any return that does not meet these conditions. Red fir (HK) Limited does not accept returns for items purchased from third-party sellers. Red fir (HK) Limited does not accept returns for items that are missing the return authorization number inside the package.
Return Shipping Requirements
The buyer must ship the return using a trackable shipping method. Red fir (HK) Limited does not reimburse return shipping costs. The buyer must pack the shoes securely to prevent damage during transit. Red fir (HK) Limited is not responsible for returns that are lost, stolen, or damaged in transit. The buyer must include the return authorization number inside the package. Returns without a return authorization number are not processed. The buyer must write the return authorization number on the outside of the package. Red fir (HK) Limited does not accept cash on delivery for returns. The buyer must pay all return shipping charges directly to the carrier.
Contact Information
For questions about shipping or returns, contact Red fir (HK) Limited at [email protected] or +852 4637 6484. The company address is UNIT C, 9/F WINNING HOUSE, NO.72-76 WING LOK STREET, SHEUNG WAN, HONG KONG. Red fir (HK) Limited operates the website boardshoesigr.com. This Shipping & Returns policy applies to all purchases made on boardshoesigr.com. By placing an order, the customer agrees to this policy. Red fir (HK) Limited reserves the right to update this policy at any time. The customer is responsible for reviewing this policy before placing an order. Red fir (HK) Limited does not waive any provision of this policy by failing to enforce it.